Terms&Conditions

To secure your booking, the required deposit must be paid. The remaining balance of the holiday cost is due 35 days* before departure. Failure to pay the full amount on time will result in the cancellation of your booking, with all payments made retained and cancellation charges applied as outlined in clause 8. For bookings made within 35 days* of departure, full payment is required at the time of booking. A binding agreement is established once the confirmation invoice is issued. *Applicable for Worldwide and European tours.

Please be aware that advertised prices may change by the time you book your holiday, and errors may occur. It is essential to confirm the price of your selected holiday at the time of booking. We reserve the right to adjust prices and correct any errors in advertised rates before or after your booking is confirmed. Once your booking is finalized, we may only change the holiday price under specific circumstances, except for error corrections or amendment costs. Price changes may occur due to variations in passenger transportation costs, such as fuel or power charges, taxes or fees imposed by third parties (e.g., tourist taxes, landing taxes, embarkation or disembarkation fees at ports or airports), or fluctuations in exchange rates. However, no price changes will be made within 20 days of your departure. We will absorb any price increases up to 10% of your travel cost, excluding insurance premiums and amendment fees, meaning you will not be charged for that portion. Any amount exceeding this will be passed on to you. If the increase surpasses 15% of the travel cost, you will have the option to accept an alternative holiday, if available, or receive a full refund. (This policy applies only to charges imposed by third parties as outlined above.) In an event of decreasing the prices for a different reason, we do guarantee to accept your booking with this lower price, as well.

Special requests should be communicated at the time of booking. Unless we have explicitly confirmed them in writing, all special requests are subject to availability and may result in additional charges at your accommodation. Please note that such requests are not guaranteed, are not binding, and do not form part of your contract with us.

You may transfer your booking to another person who meets all the conditions of the contract by notifying us as early as possible, but no later than 15 days before departure. Such transfers may involve fees, charges, or other costs, which we will inform you of before confirming the transfer. Both you and the person receiving the booking will be responsible for covering these fees and any related costs. Amendments other than name changes or transfers to another person are at our discretion, and we may not always be able to accommodate them. Any agreed changes made after the confirmation invoice is issued will incur an administration fee of at least £25 per person, along with any costs we or our suppliers incur. Some amendments may be considered cancellations of the original booking, requiring payment of the applicable cancellation charges, which can be as high as 100%. A change of holiday dates will also be treated as a cancellation, and the cancellation charges outlined in clause 8 will apply. Name changes are permitted up to 15 days before travel. All associated costs must be settled before any amendments can be processed.

You may cancel your holiday at any time by contacting our office. Your cancellation will take effect once we receive and confirm your request. As we incur costs when canceling travel arrangements, you will be required to pay cancellation charges as outlined below. The charges are calculated as a percentage of the total holiday cost where applicable. Please note that insurance premiums you have paid are typically non-refundable, as they are not part of your holiday contract.

You must have valid and suitable travel insurance for the entire duration of your trip. Your policy should offer coverage at least equivalent to that provided by our insurance partner’s policy. We may request proof of your travel insurance, and if you fail to provide evidence or do not secure travel insurance, we will not allow you to travel. In such cases, your holiday will be treated as canceled, and the applicable cancellation fee will apply. You will also be responsible for reimbursing us fully for any costs incurred due to your lack of adequate insurance coverage. We strongly recommend that your policy includes comprehensive COVID-19 coverage, protecting you in case you need to cancel before traveling or if you contract the virus during your trip. This should include coverage for isolation in your cabin or room if you are unable to participate in the holiday.

• Occasionally, it may be necessary to make changes to confirmed holiday arrangements, and we reserve the right to do so under this clause. Most changes will be minor, and we are entitled to make such adjustments. If a minor change is made prior to departure, we will inform you in writing. Compensation will not be provided for insignificant changes.
  In some cases, circumstances beyond our control may require us to make significant alterations to key aspects of the travel services included in your contract. If this occurs before departure, clauses 10(4) and 10(5) will apply.
• Any changes that are not considered significant according to clause 10(1) will be regarded as insignificant. Insignificant changes include, but are not limited to, a change in accommodation for the majority of your stay within a new area located less than 15 miles from the original, or a slight alteration to the itinerary.
• Our holidays have a minimum passenger requirement to proceed, and we reserve the right to cancel any holiday if this minimum is not met. We will notify you of any cancellation at least 25 days before departure. However, if the minimum number of passengers is not reached, we are not obligated to cancel the holiday.
• If we need to make a significant alteration to any of the main aspects of your confirmed arrangements, we will provide you with the following information as soon as possible:
  • Details of the proposed change and its impact on the price.
  • If you do not accept the change, we will offer you a substitute package and inform you of any price adjustment, either a reduction if the new package is of lower quality or cost, or an increase if it is significantly higher in quality or cost.
  • Your right to cancel your booking and receive a full refund if you choose not to accept the alteration or substitute package.
  • The deadline by which you must inform us of your decision and the consequences if you do not respond within that time frame.
• If you decide to cancel your booking under clause 10(4), we will refund all payments made to us within 14 days of receiving your notification. However, no compensation will be provided, nor will we accept any liability, if the change is due to unavoidable and extraordinary circumstances (as defined in clause 11).
• In rare cases, it may be necessary to cancel confirmed holiday arrangements. We reserve the right to terminate your contract for any reason, but we will not do so after the balance payment deadline unless due to unavoidable and extraordinary circumstances. If (i) we are unable to perform the contracted holiday arrangements due to unavoidable and extraordinary circumstances (as outlined in clause 11) and we notify you promptly, or (ii) we must cancel due to not meeting the minimum number of bookings required to operate the holiday (as mentioned in clause 10(3)), we will refund all payments made to us within 14 days of the cancellation notification. However, we will not be liable for any further costs, compensation, or expenses you may incur. We may offer comparable alternative arrangements, which you may choose to book instead of the cancelled ones. We also reserve the right to cancel if you fail to make payment as per the terms of the contract, in which case clause 2 will apply.
• We will provide compensation, as outlined in the table below, where applicable. However, compensation will not be paid if the change is not significant, if the change or cancellation is due to unavoidable and extraordinary circumstances, or if the cancellation occurs because the minimum number of bookings has not been reached, as stated in clause 10(6).
• If unavoidable and extraordinary circumstances arise at your holiday destination or its nearby area, significantly affecting the performance of the contracted arrangements or the transportation of passengers to that destination, you will have the right to cancel before departure without incurring cancellation charges. However, please note that this right to cancel will only apply if the Foreign, Commonwealth & Development Office (FCDO) updates its travel advice after the booking date and is advising against all but essential travel for the period of your planned trip.

We are not liable for any failure to perform our obligations or for compensation if such failure is caused by unavoidable and extraordinary circumstances. These are situations beyond our control, where even with all reasonable precautions, the outcome could not have been prevented. Examples of such situations include, but are not limited to, war, riots, civil unrest, terrorist acts, industrial disputes, natural or nuclear disasters, adverse weather conditions, epidemics, pandemics, fires, restrictions or congestion in airspace, airports, and ports, a ban on the carrier operating your flights, and any other events outside of our control.

• We are accountable for the proper execution of the travel services outlined in your contract. This means that we or our service providers must deliver these services with reasonable care and skill. If you notice any discrepancies or issues with the services during your holiday, you must inform us promptly without unnecessary delay.
• If any of the travel services are not provided as per the contract, you may be entitled to an appropriate price reduction, compensation, or both. However, we will not be held liable if the failure to perform or improper performance of the services is caused by:
  • you or another member of your party
  • a third party unconnected to the provision of the services in the holiday contract
  • unforeseeable or unavoidable extraordinary circumstances, which refer to situations beyond our control where the consequences could not have been avoided even with all reasonable precautions.
• Our liability except in cases involving death, injury or illness will also be limited in accordance with and/or in an identical manner to:
  • The contractual terms of the companies that provide the travel services included in your package. These terms are incorporated into the booking and form part of the agreement, meaning they apply to the services you receive as part of your holiday package.
  • Any applicable international conventions, such as the Montreal Convention for air travel, the Athens Convention for sea travel, the Berne Convention for rail travel, and the Paris Convention for accommodation, limit the amount of compensation and the conditions under which claims can be made for death, injury, passenger delay, or loss, damage, and delay of luggage. We are entitled to the full benefit of any limitations on the extent of and conditions under which compensation may be paid under these conventions or any other relevant agreements.
• Under EU Law (Regulation 261/2004), you have certain rights to refunds and/or compensation from your airline in the case of denied boarding, flight cancellations, or delays. Full details of these rights will be made available at EU airports and by the airlines. However, receiving reimbursement from the airline will not automatically entitle you to a refund of your holiday cost from us. Your entitlement to a refund or compensation from us is outlined in these booking conditions.
• If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will cover the cost of necessary accommodation of equivalent category for a maximum of three nights, if possible. This limit does not apply to persons with reduced mobility and their companions, pregnant women, unaccompanied minors, or individuals who require specific medical assistance, provided you notify us of these needs at least 48 hours before the start of your holiday.
• Please note, the travel services we have agreed to provide or arrange as part of our contract will be subject to the laws and applicable standards of the country in which they are provided.

All complaints and any problems must be reported while on holiday at the time you become aware of them. If you fail to follow these procedures, your right to compensation may be affected as we were not given the opportunity to investigate and rectify the problem at the time. If you remain dissatisfied, you must write to us within 28 days of your return, including your booking reference and full details of your complaint in accordance with the ABTA Code of Conduct. We will reply within 21 days.

You are liable for any damage or loss that you cause. Full compensation for any such damage or loss must be paid promptly upon request. If, in our judgment or in the reasonable opinion of any relevant authority, your behavior causes, or is likely to cause, harm, inconvenience, or distress to others, or damage to property, we reserve the right to end your holiday and/or ask you to leave the accommodation or any other service. In such cases, we will no longer have any responsibility toward you, and no refunds will be given. Additionally, you are prohibited from soliciting others for commercial purposes or promoting goods or services without our prior written consent.

You are subject to the terms and conditions, as well as the conditions of carriage, set by our suppliers and independent contractors, which are included in these booking conditions and may limit or exclude their liability to you.

The information provided in our brochure, website, and other promotional materials is believed to be accurate at the time of publication. However, errors may occasionally occur, and details may change. It is your responsibility to verify all aspects of your chosen holiday, including the price, when making your booking. In the rare event that we make an error in the price quoted or confirmed to you, this may be discovered at any time before your holiday. If this happens, we are not obligated to honor the original price. We will request payment for the difference; however, if you prefer not to pay the additional amount, you are entitled to cancel your holiday and receive a full refund.

We are unable to accept children under the age of 14 at the time of departure. We also reserve the right to limit the number of children on any given tour. Any minor must be accompanied by an adult aged 21 or older and share a cabin with them. If the adult is not the minor’s parent, a "parental consent guardianship form" must be signed by a parent or legal guardian before travel.

You are required to attend all mandatory safety briefings and drills at the start of your holiday, as well as any additional briefings or drills that may be required during the holiday by any carrier or supplier. You must always adhere to the rules, regulations, and instructions provided by the carriers and our suppliers, ensuring that your behavior does not jeopardize the safety of others. We, the carriers, our suppliers, and/or the relevant authorities have the right to administer a public health questionnaire at any time. You are required to complete the questionnaire and provide accurate information about any symptoms of illness. If you show symptoms of illness, we may deny travel, and you may be asked to remain in your hotel room as directed by the tour manager. Failure to comply with these procedures may result in the termination of your holiday, and we will not be held liable for any cancellations or curtailments due to the reasons outlined in this clause. For cruises departing from an EU member state, and where required to meet applicable European safety standards or when the ship or port infrastructure cannot accommodate passengers with disabilities or reduced mobility safely, we and the carrier have the right to refuse booking from the concerned passenger. Passengers must be fully mobile to travel on any cruise. We are unable to provide individual assistance for walking, embarking, disembarking, or traveling on other transport. If you require assistance with embarking or disembarking at the first or last port due to reduced mobility or disability, you must inform us at the time of booking, or no later than 48 hours before the assistance is required. Some excursions require a good level of fitness and may not offer vehicles or have restrictions on access.

If you have allergies that could lead to serious health problems, you must inform us at the time of booking or as soon as possible. It is your responsibility to ensure that you avoid any foods to which you are allergic and to inquire about the ingredients of any food provided. The supplier is not obligated to prepare or provide special meals.

Passengers must adhere to the no-smoking policy on board the ships, in hotels, and on other transportation. If smoking is detected in any accommodation, a cleaning fee of £165 per incident will be charged to the passenger's account. This includes e-cigarette use. Any violation of the non-smoking policy may result in passengers being asked to leave the hotel, with no refund provided.

You must compensate us and the carrier for any penalties, fines, charges, losses, or expenses that arise or are imposed on us, the carrier, or our suppliers as a result of any illegal actions or violations committed by you, or any breach of these terms and conditions, or the terms and conditions of the carrier or supplier's conditions of carriage.

Pregnant women must provide a fitness to travel certificate, which should be based on the proposed holiday itinerary and the requirements of the transport provider. The carrier reserves the right to deny boarding to any passenger who appears to be in an advanced stage of pregnancy. The carrier will not be liable in any way for such a refusal or for the transportation.

If you require medical attention during your holiday, local medical services can be contacted for emergency treatment. You will be solely responsible for any costs incurred for such treatment. We are not liable for any medical care provided to you either on land or at the resort. If you have a medical condition that may require treatment during a cruise, you must disclose this at the time of booking so that a risk assessment can be carried out to determine whether it is safe for you to travel. You may be required to provide medical documentation for this purpose. Your acceptance for carriage will depend on the outcome of the risk assessment.

Our holidays include visits to many historical sites, and often involve walking tours of various places of interest. As such, some holidays may not be suitable for individuals with mobility impairments. Before you make a booking, we will inform you whether the proposed holiday arrangements are generally suitable for someone with reduced mobility. However, it’s important to note that "reduced mobility" can mean different things for different individuals, as we understand that personal capabilities, limitations, and needs can vary significantly. When we refer to reduced mobility, we mean any significant reduction in mobility, whether it is permanent or temporary, and whether caused by age, physical or mental disability, impairment, or any other reason.
Our top priority is always the comfort and safety of our passengers, while ensuring full compliance with legal safety requirements.

Weapons, ammunition, explosives, hazardous substances, illegal items, or any other object that, in the sole judgment of the captain, could be considered dangerous, are strictly prohibited on any form of transport or in hotels. You agree to allow reasonable searches of your person, property, cabin, or hotel room. Any items deemed by us, the carrier, or any supplier to pose a risk to the safety of others, property, or to be illegal or cause inconvenience, may be removed, confiscated, or destroyed.

We are a data controller for the purposes of the General Data Protection Regulation (EU GDPR) and applicable data protection laws within the European Union. Personal data will be gathered, processed, stored, and utilized securely, in full compliance with our privacy policy and applicable data protection regulations.